Guarantee

100% Satisfaction Guaranteed with Every Product

We take pride in providing the highest quality custom lapel pins, key chains, medallions, challenge coins and other custom metal products. That is why we offer a 100% Guarantee on all our products. From Team Trading pins & Years of Service pins to medallions and key chains, we back all our products to make sure you are happy. Our experience, dedication, service and attention to detail ensure our customers a one-stop solution for all their emblematic needs. It is these qualities and values that allow us to assist our customers from the initial design to the final product, making sure that the process is seamless and efficient. Our Design Consultants will work with you to select the best possible lapel pin style, plating option, attachments and packaging options to suit your needs.

Pinnacle Pins goal is to exceed every customer’s expectations with regard to design, service and price while delivering the highest quality custom lapel pins in the industry.

We back each product we manufacture with our 100% Guarantee. We will replace (at no additional charge) any defective custom product. We require that you submit your written claim of defective product to us within 30 days of receipt. The term “defect” or “defective” means a manufacturing error.

To ensure we meet our 100% Guarantee, we send you via e-mail a digital proof of your final design for your approval. This final design review allows both you and Pinnacle Pins to confirm spelling, colors, size, plating, quantity and all the other little details that go in to making your custom pin. With most designs going through multiple revisions, this is a critical step in achieving 100% Guarantee Satisfaction.

If requested, we are happy to provide pre-production samples of your pins. Sample production is approximately 7-10 days after art approval. Mass production is approximately 7-10 days after sample approval. If you are working with a deadline, please make sure you have allowed for this timeline.

As always, please feel free to call us with any questions or concerns. As always, we will work hard to make sure you are 100% satisfied with your product.